Delta announced that it will cut economy class seat recline across its fleet of A320s. iStock
13 April, 2019, 20:45
Delta Air Lines will reduce the amount that seats recline on some planes by about two inches, aiming to preserve the workspace of multitasking business travelers.
The move is aimed at providing more room for passengers seated behind other travelers. "It's all about protecting customers' personal space and minimizing disruptions to multitasking in-flight".
It will take Delta about two months to get the entire A320 fleet retrofitted.
After the alterations, coach seats will be reduced from a 4-inch recline to a 2-inch one. They may be able to sit back and relax - but only so far. "If we were adding seats, or something else, the cynics would be correct". However, this isn't because the airline is squeezing more seats into the cabin - and you might actually find it's a good thing. Delta isn't reducing the space between rows on the single-aisle jet, which seats 157 passengers.
Ekrem Dimbiloglu, Delta's director of onboard product and customer experience, told The Points Guy that the change is to prevent passengers from disturbing those behind them, such as having their laptop snag on the seat or causing an unpleasurable viewing angle with the backseat video screen.
The A320 jets affected mostly fly quick one- to two-hour trips in North America.
While it may sound like a chance for the airline to stuff another few seats into an already tight aircraft, airline officials promise that's not what they're doing.
"Passengers are packed so tightly into planes these days that any invasion of our personal space is amplified, and seat recline is one of those trigger points that easily leads to disputes between passengers", he told CNN Travel.
'Delta appears to be trying to strike a balance between those who want a little space to work and those who want to take a short nap'.
Flights may be more comfortable for passengers, especially those who want to work on their computers, Mayerowitz added.
It is understood Delta will rely on passenger feedback, The Points Guy reports, to determine whether the airline will expand the change to the rest of its domestic airplane fleet or go back to the original four inches of coach recline.
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