Thursday, 24 January, 2019

Apple addresses bent iPad Pro controversy with new support page

Image Stephen Lam Getty Images Image Stephen Lam Getty Images
Katie Ramirez | 08 January, 2019, 06:48

These precision manufacturing techniques and a rigorous inspection process ensure that these new iPad Pro models meet an even tighter specification for flatness than previous generations.

The 2018 iPad Pro, the thinnest iPad yet, also bent under minor pressure in a stress test video from Jerry Rig Everything, fanning claims on the internet that Apple have another "bendgate" on its hands, a name first earned by the bend-prone iPhone 6 Plus in 2014. You shouldn't be, Apple says in a newly posted support document, since it's just a byproduct of the manufacturing process used for the 11- and 12.9-inch tablets. The company wants customers to know that this amount of deviation is perfectly normal and does not compromise the strength or durability of the tablet, and the company encourages customers that feel their tablet has bent more than is acceptable to either return the tablet or send it in under warranty.

The new support page published on Friday goes into much more detail about the manufacturing process, and the reasons users might notice bends. That said, it admits that users might notice "subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use".

The company first explains "new iPad Pro models feature a rectangular design with straight edges that efficiently packages the advanced technologies inside".

More news: Melissa McCarthy smuggled sandwiches into Golden Globes to feed hungry celebs

What do you think of Apple's explanation for this slight bending issue in some iPad Pro models? In iPad Pro cellular models, bands or splits are added to the side of the iPad to allow parts of the device to function as cellular antennas. In this high-temperature process, plastic is injected into precisely milled channels in the aluminium enclosure where it bonds to micro-pores in the aluminium surface. After the plastic cools, the tablets are then machined to create a seamless integration between the aluminum and plastic.

The page is titled "iPad Pro unibody enclosure design" and starts off by saying that Apple's latest tablet is "strong, light, and durable", the Verge reported on Saturday.

According to the page, the new iPad design and antenna lines may make "subtle deviations in flatness" more perceptible to the naked eye. Apple's Vice President of Hardware Engineering, Dan Riccio, also attempted to sweep the problem under the proverbial rug by claiming that the iPad Pro meets or exceeds all of the company's high quality standards.

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