Wednesday, 19 December, 2018

O2 network down as thousands of customers lose access to 4G data

O2 blames global network outage on third-party software glitch O2 data not working as company has network issues
Katie Ramirez | 06 December, 2018, 13:01

Thousands of customers are believed to have been affected in the data blackout, which is also affecting customers of other mobile providers who use O2's service. Our technical teams are investigating.

O2 has 32 million customers, including people signed up to Tesco Mobile, Sky, Lycamobile and GiffGaff. "We are really sorry and working as hard and as fast as we can to fix this".

In a further tweet, O2 said the problem was related to a software issue in the system of a third party supplier. Voice calls are working OK.

Many users will have received an alert to their handsets warning of the drop in service.

The mobile network said it had set up an urgent investigation after customers reported being able to get online or use mobile date from the early hours of Thursday.

More news: WATCH KPRC2's special 'Remembering Houston's President, George H.W. Bush'

Some users also suggested that SMS messaging might not be working, too, leaving them unable to send texts. Our technical teams are investigating.

That page was also having issues at the time of writing and was intermittently failing to load.

The Telegraph confirmed that some customers of these other networks were also affected by the outage.

MOBILE phone users across the Isle of Wight are facing network problems this morning, as 4G and data services on O2 have stopped working.

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