Wednesday, 19 December, 2018

Bethesda's support website leaks Fallout 76 customer info

Fallout 76 DOWN Server Status latest for surprise offline hotfix maintenance update Fallout 76 Server maintenance status Bethesda Twitter confirm servers down for new hotfix
Katie Ramirez | 06 December, 2018, 15:14

As you might imagine, players will not be able to log into or play Fallout 76 during downtime.

Be careful what information you put in your Fallout 76 support tickets because it seems some users have been able to view private information. As I pointed out in a November unboxing article, that bag turned out to be "a cheap, flimsy carrying case", but what I didn't realize at the time was that Bethesda had originally advertised a higher-quality canvas bag as part of the $200 set. Users requesting the replacement of the nylon bag were asked to submit a ticket to Bethesda support with name, address, phone number and the credit card information they used to purchase the special edition of Fallout 76.

The issue was quickly patched, but Bethesda's reputation took further damage, and the fallout (sorry) might not be over, especially in Europe with its tight GPDR privacy rules. I'm assuming this is a bug in the website, because I don't see for what reason Bethesda would make tickets public.

More news: Google is getting rid of its Allo messaging app for good

The game was announced at E3 2018 and, based on this piece of information, it doesn't look it has done that much progress.

"Hi guys, we've resolved this issue".

"Since today's maintenance will be addressing a service issue, there will be no patch notes to share once downtime is complete". As in all of them - every single support claim filed by every single user of the site, complete with names, addresses, and other personally identifiable information. While the publisher initially justified its actions, calling the model seen on the poster a "prototype" with no plans to rectify the situation, it did double back on itself to offer replacements to those who submitted a ticket to Bethesda support.

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