Monday, 10 December, 2018

Apple announces fix programs for iPhone X, MacBook Pro problems

The new Apple iPhone X are seen on display at the Apple Store in Manhattan New York Apple admits touchscreen fault with iPhone X
Katie Ramirez | 10 November, 2018, 15:23

The Cupertino, California-based technology giant said Friday the screen on some iPhone X units doesn't respond or responds intermittently when touched.

In June, Apple said it would offer free replacements for the keyboards in some MacBook and MacBook Pro models.

More news: Jordan flash floods: Eleven killed and tourists evacuated from Petra

Regarding the iPhone X - which was discontinued in September - Apple states that it has uncovered that some screens "experience touch issues due to a component that might fail on the display module". The servicing is done through Apple or an Apple Authorized Service Provider. The company also didn't offer more detail about how many iPhones it believes may have been affected, though it did say no other iPhone models are part of the announced fix program. Canadian devices are on the list of affected countries, according to Apple. The same warning is provided for the 13-inch non Touch Bar MacBook Pro, which may experience SSD failure and data loss. However, in this case, doing so will reformat the storage so it's key to backup your data before getting the laptop serviced. Customers with a registered device will get an email from Apple alerting them to this new service program.

Only a limited number of 128GB and 256GB solid-state drives in 13-inch MacBook Pro units sold between June 2017 and June 2018 were affected, Apple said https://apple.co/2AXkeEw on its website. If it is, customers should back up their data and then contact Apple or make an appointment at an Apple Store/Authorized Service Provider to get the fix.

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