Saturday, 23 June, 2018

Microsoft drops official technical support for older products on community forums

Katie Ramirez | 12 June, 2018, 15:56

Support for the following products is being discontinued across various forums in the Microsoft Answers community. Some forums will be locked, preventing users from helping each other as well.

The change will take into effect on July 2018, and Microsoft Staff will no longer proactively review, monitor, or answer questions for a certain subset of old Microsoft products (seen below).

Thank you for being part of Microsoft Community!

Zune - this topic will be locked.

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Microsoft has announced some new product support changes on the Microsoft Answers forums.

Both products have already been removed from Microsoft's mainstream support pipeline (Windows 7 RT 1 support ended in January of 2015, while 8.1 exited in January of this year.) Extended support for Windows 7 is slated to run until January of 2020, while Windows 8.1 will have extended support until 2023. Staff will still moderate the forums, and community members are asked to continue to participate in topics that remain open.

It is interesting to note that another Microsoft support agent posted a similar announcement in the Windows 8.1 forum highlighting that Microsoft would so for products that "reached end of support". Microsft is discontinuing support for Windows 7, Windows 8.1, Windows 8.1 RT (so, Windows RT in general), among others.

While Microsoft still keeps Windows 8.1 and Windows 7 in extended support, it's clear that the firm is shifting support scope to mainline supported devices shifting forward. While it does offer help for some issues, users who post there got canned responses usually that most of the time did not help at all.

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